Instant online access to information about your rental property 24/7
Book a rental valuation
Check on your property wherever you are
All your rental information in one place 24/7
The Landlord//Portal will save you time accessing tenancy information, statements, contacting the right team and more.
Accounts made easy
View or download your monthlystatements
The Landlord//Portal gives you quick and easy access to your monthly statements.Making it easy for you to access all the information you need for your Self Assessment.
New tenant? No problem
See your new tenant check in progress
Know you're on target when you have a new tenant - Landlord//Portal will enable you to see the progress of the check in.
Simplified maintenance
Peace of mind maintenance tracking
Our Landlord//Portal gives instant access to view reported and complete repairs on your rental property.
Reach the right team.
Quick and easy contact us options
The Landlord//Portal will quickly guide you to the right team, whatever your query.
Tenancy ended?
You'll never lose details of previous tenancies
The Landlord//Portal shows you the check-out process and lets you easily access past tenancies with a single click.
Frequently asked questions about the Landlord//Portal
How do I access the Landlord Portal?
The Landlord//Portal is now integrated into RR//Online, which gives you online access to all your property information whether you are a seller, buyer, landlord or tenant. To access your Landlord//Portal visit my-reeds-rains/login
Where do I get my login details?
If you are a new customer, you will automatically receive an emailwith instructions on how to login.
If you are an existing customer, you already have a RR//Online account, so you can login to that in the usual way and the Landlord//Portal will be available to you.
If you haven’t ever used your RR//Online account, or are unsure whether you have an active RR//Online account, go to my-reeds-rains/forgotten and select forgotten password and we will send you a link to reset your password and you can set up an account.
In all cases, please make sure you use the email address you have given to your Reeds Rains branch when registering.
I have forgotten my password, what do I do?
Simply visit RR//Online and click on the Forgotten Password link on the dropdown. You can then request a link to reset your password.
If you’re still having issues logging in then you can click on Still having trouble logging in and you can complete the form, detailing the issue and one of the team will come back to you within 5 working days.
You do need to use the email address you used to register with Reeds Rains.
Is there an app?
The Landlord//Portal is not an app but it does function in a similar way to an app. It has been developed specifically for mobile phones. If you save to your mobile home screen, you’ll be able to click on the icon and login as you would an app.
How to save to your mobile phone home screen
- Go to the Reeds Rains website
- Tap the “Share” button
- Scroll down and tap “Add to Home Screen”
- This gives you a home screen icon that looks just like app icons
If you access the Landlord//Portal via a desktop device, don’t forget to bookmark the page so you can easily find it next time.
Can I get statements, how and where from?
You can access statements from the Landlord//Portal . Simply select Statements from the dashboard and you can view your statements. You can also download statements as a pdf.
Will I also get paper statements?
It is our intention, over time, to phase out paper statements wherever possible.
Why does the Landlord Portal have to have 2FA (2 Factor Authentication)?
Keeping customer information and data is important to us. Two-factor authenticationadds an additional layer of security to the authentication process by making it harder for hackers to gain access to a person's devices or online accountsbecause, even if the victim's password is hacked, a password alone is not enough to pass the authentication check. Matters relating to property ownership are particularly attractive to hackers.
Will the Landlord Portal help me contact the right department quickly?
There is an extensive contact us section which is designed to make sure your query gets to the right department and is dealt with promptly. You simply select the Contact Us section from the dashboard, select the query you have from the dropdown and your request will be sent to the correct department.
Is the Landlord Portal available to Tenant Find landlords
The Landlord//Portal will be of the most benefit to our Fully Managed and Rent Collect Landlords. As we only introduce your tenant to Tenant Find landlords, the majority of the data within the Landlord//Portal involves areas in the letting process that we don’t handle e.g. checking in process, statements etc. If you are interested in upgrading your service with us to either Rent Collect or Fully Managed you can discuss with your local branch.
